Hatari Help
All Hatari product warranties are valid for units registered via COOL REWARD or the Hatari LINE Official Account. Registering ensures your purchase is officially logged in our system for seamless support.
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Find Your Coverage
This warranty covers manufacturing defects in materials or workmanship under normal use.
3 YEARS WARRANTY
Comprehensive protection for the core motor across all products listed below for 3 years:
Counted from the purchase date shown on the receipt or order confirmation.
1 YEAR WARRANTY
Standard protection for portable units and electronic components for 1 year:
Counted from the purchase date shown on the receipt or order confirmation.
WARRANTY EXCLUSIONS
The warranty does not cover:
- Damage caused by external factors such as accidents, fire, flooding, lightning, or natural disasters
- Damage resulting from incorrect use, improper installation, lack of maintenance, or use beyond normal conditions
- Products that have been repaired, modified, or disassembled by non-authorized technicians
- Damage caused by insects, animals, or foreign objects entering the fan
- Normal wear-and-tear parts or cosmetic damages (scratches, discoloration)
Hatari Product Support
Follow these steps to receive technical assistance or a new unit.
Step 1
COOL REWARD
Confirm your product is registered via LINE OA to access your digital warranty details.
Step 2
CUSTOMER SERVICE
Reach us at 02-896-2400 or message our team on LINE to report the issue.
Step 3
CLAIM WARRANTY
You may bring the product to a Service Point or wait for Hatari staff to deliver a replacement to you.
Service Center
You can contact to confirm the location via Line official: @Hatari or Facebook fanpage: Hatari.
Bangkok and Metropolitan Area
Customers can bring their products for claims at the company's main office, Hatari Rama 2 branch, or at leading department store service points.
Other Provinces
Bring products to customer service points located in leading department stores nationwide.
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